We support FTP over SSL in all our shared servers, Please download and install FilleZilla or CuteFTP to connect your FTP folders.
If you had not create a FTP account, Please follow How To Create FTP Account In WebSite Control Panel? to create it.
If you did not install FileZilla, Please download FileZilla Client from http://filezilla-project.org/
Enter Your New Site Name
Host: Entry your server IP or ftp.yourdomain.com
ServerType: Please select 'FTPES-FTP over Explicit TLS/SSL'
Logon Type: Please select 'Normal'
User Name: Entry the user name you created in websitepanel control panel
Password: Entry the password of the user
Click Connect
If you did not install CuteFTP, Please download CuteFTP Client from http://www.cuteftp.com/
Label: Enter Your New Site Name
Host Address: Entry your server IP or ftp.yourdomain.com
Login Method: Please select 'Normal'
User Name: Entry the user name you created in websitepanel control panel
Password: Entry the password of the user
Click Connect